Aiyda can accept orders online or you can also contact us for wholesale enquiries on wholesale@aiyda.com.
- What forms of payment do you accept?
What type of delivery options do you offer?
What Is Your Return/Refund Policy?
Returns from within the UK
Returns from outside the UK
How secure is this store?
Do I need a PayPal account to purchase from this store?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Full terms and conditions apply to all purchases.
What type of delivery options do you offer?
All orders go out the day of the order, if the order arrives before 12.00 noon and delivery is charged per order, not per item.
| UK Delivery | £4.95 |
| European Delivery | £10.95 |
| International Delivery | £15.95 |
What Is Your Return/Refund Policy?
If you are not happy with any item, you are welcome to return it back to us for a full refund. We ask that you do so within 14 days from the day you receive it. Please allow 7-10 working days for us to process a refund.
Returns from within the UK
Within the delivery parcel, there will be a returns form and free returns label, addressed to Aiyda (excluding orders that only contain sale items - please see below). If you wish to return any items you may re-use the delivery parcel for your returns provided it is in a reasonable condition to do so. Then place the returns label clearly on the outside of the returns box, and take it to your nearest post office. When returning, we recommend you obtain a free certificate of posting, as should your parcel be lost in transit, you will need to provide this to confirm your return and eligibility for a refund. Upon receipt of your returned goods, we will arrange to credit your original payment method, along with an email confirming the credit to your card.
Please note we are not able to offer a free returns service for sale items, as we will have already passed on considerable savings by discounting the items you are ordering. If you place an order for both non sale and sale items together, we will send you a free returns label. If your order is for sale items only, we ask that you return any items to us at your own cost.
Returns from outside the UK
If you wish to return any items you may re-use the delivery box as a returns box provided it is in a reasonable condition to do so, but we ask that you securely wrap and seal your returns box, enclosing the completed returns form. Clearly label the returns box with the returns address shown on the returns form and take it to your preferred carrier for posting. We ask that any returns are sent to us at your own expense. When returning, we recommend you obtain proof of posting, as should your parcel be lost in transit, you will need to provide proof of posting to confirm your return and eligibility for a refund. Upon receipt of your returned goods, we will arrange to credit your original payment method.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.